Privacy
Policy

When you interact with the jbajiee platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. This section describes in full what we collect and the circumstances under which it is gathered.

Information You Provide Directly

During the account registration process, you are required to submit personal details including your full legal name, date of birth, email address, and a mobile phone number registered in Bangladesh. You may also be asked to provide a residential address and, for identity verification purposes, a copy of a government-issued identification document such as your National Identity Card (NID), passport, or driver's licence. Payment verification may additionally require proof of ownership of the payment method used (for example, a screenshot of your bKash or Nagad account showing the registered mobile number).

If you contact our customer support team by email or live chat, we retain a record of that correspondence, including the content of the messages and any attachments you provide, in order to assist you effectively and to maintain a history of your enquiries for quality-assurance purposes.

Information Collected Automatically

When you access the jbajiee platform, our systems automatically collect certain technical and behavioural data. This includes your IP address, device type, operating system, browser type and version, screen resolution, the pages you visit within the platform, the time and duration of your sessions, and the actions you take (such as games played, bets placed, deposit and withdrawal activity, and bonus claims). This information is collected through server logs, session tracking technologies, and cookies (described further in Section 4 below).

Financial Transaction Data

Every deposit and withdrawal transaction conducted through jbajiee is logged. Transaction records include the payment method used (e.g., bKash, Nagad, Rocket, Upay, USDT), the transaction amount in BDT or USDT, timestamps, and transaction reference numbers provided by the payment provider. We do not store full payment card numbers or full mobile banking PINs — these remain with the respective payment service providers.

jbajiee uses the personal information collected from players for a defined set of purposes, each of which is grounded in a legitimate operational, legal, or contractual basis. We do not use your data for purposes that are incompatible with those described below, and we will notify you if we ever need to process your data for a materially different purpose.

Account Management and Service Delivery

Your personal data is used to create and maintain your player account, authenticate your identity at login, process deposits and withdrawals, settle bets and game outcomes, apply bonuses and promotional credits, and communicate with you regarding account activity. These are core contractual functions without which the jbajiee service cannot be delivered.

Identity Verification and Fraud Prevention

We use identity and financial data to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that no fraudulent or money-laundering activity is associated with your account. This processing is required to comply with our anti-money laundering (AML) and know-your-customer (KYC) obligations, as well as to protect the integrity of the platform for all users.

Platform Security and Abuse Detection

Technical data including IP addresses, device fingerprints, and session logs are used to detect and prevent fraudulent logins, account takeovers, multi-accounting, bot activity, and other forms of platform abuse. Automated systems and manual review processes both play a role in this monitoring. Where abuse is detected, the data may be used to support enforcement action including account suspension.

Responsible Gaming Monitoring

jbajiee takes its responsible gaming obligations seriously. We use gameplay and transaction data to monitor for patterns that may indicate problem gambling behaviour, such as unusually large or frequent deposits, extended uninterrupted gameplay sessions, or repeated attempts to reverse self-exclusion requests. Where such patterns are detected, we may proactively reach out to the player or apply protective restrictions in accordance with our Responsible Gaming Policy.

Customer Support

Communications data from your support interactions is used to handle your enquiries, resolve disputes, and improve the quality of our support service. Support records may also be reviewed during the investigation of complaints or account reviews.

Marketing Communications

With your consent, jbajiee may use your email address and/or mobile number to send you promotional communications, including information about new games, deposit bonuses, seasonal promotions (such as BPL cricket season offers, Eid promotions, or Pohela Boishakh specials), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support at [email protected] or by following the unsubscribe instructions included in each marketing message. Withdrawal of marketing consent does not affect the processing of your data for other purposes described in this policy.

Legal Compliance

jbajiee may be required to process and disclose personal data in order to comply with applicable laws, respond to lawful requests from competent authorities, and fulfil our obligations under any applicable regulatory framework. Such processing occurs only to the extent required by law and under appropriate safeguards.

jbajiee does not sell your personal data to any third party. We share personal information only in the specific, limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

Payment Service Providers

To process deposits and withdrawals, jbajiee shares necessary transaction data with payment service providers including but not limited to bKash, Nagad, Rocket, and Upay. These providers receive only the data required to process the specific transaction and operate under their own privacy policies and regulatory frameworks. jbajiee is not responsible for the data practices of third-party payment processors, and players are encouraged to review those policies directly.

Game Technology Providers

Some game content on jbajiee is supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as a player session token and stake amounts) strictly for the purpose of game delivery and result certification. They do not receive your full identity data or payment information.

Identity Verification Partners

To fulfil our KYC obligations, jbajiee may engage third-party identity verification service providers. These partners process your submitted identity documents (such as your NID or passport) on our behalf, under strict data processing agreements. Verified identity data is retained by jbajiee as described in Section 5 and is not shared further.

Legal and Regulatory Authorities

jbajiee may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law, by a valid legal process, or where disclosure is necessary to protect the rights, property, or safety of jbajiee, its players, or the public. In such cases, we will disclose only the minimum amount of data required to satisfy the legal obligation.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jbajiee's business, player data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, the acquiring party will be required to honour the terms of this Privacy Policy with respect to previously collected data, and registered players will be notified of any material changes to data processing practices resulting from the transfer.

jbajiee uses cookies and similar technologies to ensure the platform functions correctly, to maintain your authenticated session, and to gather aggregate usage analytics that help us improve the user experience. This section explains the types of cookies we use and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as whether you are logged in, your preferred settings, and pages you have previously viewed. Cookies may be session-based (deleted when you close your browser) or persistent (remaining on your device for a set period).

Types of Cookies We Use

Managing Cookies

You may configure your browser to refuse all cookies, delete existing cookies, or alert you before a cookie is set. Please note that disabling essential cookies will prevent you from logging into your jbajiee account and using core platform features. Instructions for managing cookies in major browsers can be found in each browser's help documentation. jbajiee does not currently respond to browser-based "Do Not Track" signals as no uniform technical standard for such signals has been widely adopted.

No Third-Party Advertising Trackers

jbajiee does not embed third-party advertising pixels, cross-site tracking scripts, or social media tracking widgets on the platform. The cookies we use are first-party cookies operated by jbajiee or its directly contracted technology partners for the limited purposes described in the table above.

jbajiee retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law or legitimate business need. The retention periods below reflect our standard practices; in specific circumstances, longer retention may be necessary for legal or compliance reasons.

• Account Data (identity, contact, and registration information): Retained for the duration of the active account relationship and for a period of five (5) years following account closure. This reflects our AML and fraud-prevention obligations, which may require us to produce historical account records upon request.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• KYC and Identity Verification Documents: Retained for five (5) years following the completion of the verification process, or longer if required by a specific legal obligation or ongoing investigation.
• Customer Support Communications: Retained for three (3) years following the resolution of the relevant support interaction, to support quality assurance, dispute resolution, and regulatory audit requirements.
• Gameplay and Wagering Logs: Retained for three (3) years from the date of the relevant session, to support dispute resolution and responsible gaming monitoring.
• Marketing Consent Records: Retained for as long as the account remains active and for two (2) years following account closure, to demonstrate compliance with consent obligations.
• Session and Technical Logs: Typically retained for 90 days on a rolling basis, unless specific logs are flagged for retention in connection with an active investigation or compliance review.

When the applicable retention period expires and no overriding legal obligation requires continued storage, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

jbajiee employs a multi-layered approach to data security, combining technical controls, procedural safeguards, and staff training to protect the personal information of our players against unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards

• TLS/SSL Encryption in Transit: All data transmitted between your device and jbajiee's servers is encrypted using Transport Layer Security (TLS 1.2 or higher). You can verify the presence of a valid SSL certificate in your browser's address bar.
• Encryption at Rest: Sensitive personal data stored in jbajiee's databases — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal player data is restricted on a need-to-know basis. Staff and service providers are granted only the minimum level of data access required to perform their specific role. Access is subject to authentication controls including strong password requirements and, where applicable, two-factor authentication.
• Firewall and Intrusion Detection: jbajiee's infrastructure is protected by enterprise-grade firewalls and intrusion detection and prevention systems that monitor for and respond to suspicious network activity in real time.
• Regular Security Audits: Our systems undergo regular internal and, where applicable, third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

Procedural Safeguards

• All personnel with access to personal data are subject to confidentiality obligations and receive data protection training appropriate to their role.
• A formal incident response procedure is in place to ensure that any suspected data security breach is identified, contained, investigated, and reported promptly. Affected players will be notified in accordance with applicable notification obligations.
• Third-party service providers are assessed for their data security practices before engagement and are contractually required to maintain appropriate security standards.

As a registered player on jbajiee, you hold meaningful rights over your personal data. We are committed to facilitating the exercise of these rights in a straightforward and timely manner. To exercise any of the rights described below, please contact our support team at [email protected] with your full name, registered email address, and a description of your request. We will acknowledge receipt of your request and aim to respond substantively within 30 days.

Right of Access

You have the right to request a copy of the personal data that jbajiee holds about you. Upon a verified access request, we will provide you with a summary of the data categories held, the purposes for which they are processed, the retention periods applied, and any third parties with whom the data has been shared.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings. For changes to identity-related information (such as your full name or date of birth), additional verification may be required.

Right to Erasure

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you believe the data has been processed unlawfully. Please note that jbajiee may be required to retain certain data for legal or compliance reasons even following a valid erasure request (for example, financial transaction records subject to AML retention obligations). In such cases, we will explain which data cannot be deleted and why.

Right to Restrict Processing

In certain circumstances — such as while the accuracy of data is contested, or while an objection to processing is being considered — you may request that jbajiee restrict the active processing of your personal data. During a restriction period, we will continue to store your data but will not process it further except as permitted by applicable law.

Right to Object to Marketing

You have the right to object at any time to the processing of your personal data for direct marketing purposes. Following a valid objection, jbajiee will cease sending you marketing communications. This will not affect the processing of your data for other purposes such as account management, fraud prevention, or legal compliance.

Right to Data Portability

Where your personal data has been provided by you and is processed by jbajiee on the basis of your consent or a contract with you, you may request a copy of that data in a structured, commonly used, machine-readable format. You may also request that we transmit that data directly to another service provider where technically feasible.

If you have any questions, concerns, or requests relating to this Privacy Policy or jbajiee's data handling practices, please contact our support team. Our dedicated support channel for privacy-related matters is: [email protected]. Please note this address is displayed as plain text only and is not a clickable link. Include "Privacy Request" in the subject line of your message so it can be directed to the appropriate team member promptly.

We aim to respond to all substantive privacy enquiries within 48 hours during standard operating hours (Bangladesh Standard Time, UTC+6), and to complete the resolution of data rights requests within 30 calendar days of receipt of a verified request.

Updates to This Policy

jbajiee reviews this Privacy Policy periodically and will update it as necessary to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. When material changes are made, we will update the effective date shown at the top of this page. For significant changes that materially affect how we process your personal data, we will make reasonable efforts to notify registered players via their registered email address or through a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the jbajiee platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed of how jbajiee protects your information.

Children's Privacy

The jbajiee platform is strictly intended for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal information on jbajiee without your knowledge, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including deletion of the minor's account and associated data, in accordance with our responsible gaming obligations.