Responsible
Gaming at jbajiee

jbajiee operates exclusively for adults. Every player wishing to register an account, make a deposit, or place a bet on any game or sporting event through our platform must be at least 18 years of age at the time of registration. This is a firm, non-negotiable requirement and applies to all players across Bangladesh, regardless of location — whether you are accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country.

Age verification is conducted as part of our Know Your Customer (KYC) process. Upon registering, you may be asked to submit a copy of a valid government-issued identity document — such as your National Identity Card (NID) or passport — to confirm your date of birth. Accounts where age verification cannot be completed will be restricted from depositing or withdrawing funds until the process is finalised.

If we have any reason to believe that a player is under the age of 18, we reserve the right to suspend the account immediately, withhold pending withdrawals pending investigation, and report the matter in accordance with applicable obligations. Any winnings accumulated on an account found to belong to a minor will be forfeited.

For the vast majority of players, gambling on jbajiee is a fun, low-stakes pastime — watching a BPL cricket fixture become even more engaging with a small wager, or spinning a few rounds of slots for entertainment after a long day. However, for some individuals, gambling can develop into a compulsive behaviour that has serious consequences for financial stability, mental health, and personal relationships.

Understanding the warning signs of problem gambling is the first step toward getting help. The following behaviours may indicate that gambling is no longer purely recreational and that support may be beneficial:

• Spending more money on gambling than you can comfortably afford to lose
• Chasing losses — placing additional bets to try to recover money you have already lost
• Thinking about gambling frequently throughout the day, even when not playing
• Lying to family or friends about how much time or money you spend gambling
• Borrowing money or selling possessions to fund gambling activity
• Feeling irritable, anxious, or depressed when you are not gambling
• Neglecting work, studies, or family responsibilities because of gambling
• Repeatedly failing to stick to limits you have set for yourself
• Using gambling as a way to escape stress, anxiety, or personal problems
• Feeling unable to stop, even when you want to

If you recognise one or more of these signs in your own behaviour, we encourage you to make use of the tools described in the sections below, or to reach out to our support team for a private, judgement-free conversation. Acknowledging the issue is a sign of strength, not weakness.

jbajiee provides a suite of player protection tools that put you firmly in control of your gambling activity. These tools are available at no cost and can be activated or adjusted at any time through your account settings or by contacting our support team. We strongly encourage all players — not just those experiencing difficulties — to make proactive use of these features as part of a healthy approach to online gaming.

Self-exclusion is one of the most powerful tools available to players who feel that they need to stop gambling for a significant period. When you self-exclude on jbajiee, your account is locked and inaccessible for the entire duration of your chosen exclusion period. During this time, you will not be able to log in, deposit funds, place bets, or claim bonuses. Any active bonuses are forfeited at the point of self-exclusion.

jbajiee offers the following self-exclusion durations: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. We strongly recommend choosing permanent exclusion if you feel that gambling has caused or is likely to cause significant harm. A permanent exclusion can only be reversed after a minimum of 5 years and only following a formal review process that includes a cooling-off period and written confirmation of your intent to return.

How to Request Self-Exclusion

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling spending within a budget you are comfortable with. jbajiee allows you to set limits in Bangladeshi Taka (BDT) on how much you can deposit within any given time frame. This prevents impulsive top-ups during losing streaks and ensures that your gambling activity remains proportionate to your disposable income.

Available Limit Types

• Daily Deposit Limit: The maximum total amount you may deposit in any rolling 24-hour period.
• Weekly Deposit Limit: The maximum total amount you may deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you may deposit across any rolling 30-day calendar period.

How Limits Work

Once you reach your set limit for the current period, the deposit function is automatically disabled until the relevant period resets. You will receive a notification informing you that your limit has been reached. Limits apply regardless of which payment method you use — whether bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, or USDT.

Changing Your Limits

You may reduce your deposit limit at any time, and the reduction takes effect immediately — there is no waiting period for a downward change. This deliberate asymmetry is a player-protection measure: it means you can act quickly in a moment of concern and your lower limit applies right away.

Requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before the increase takes effect. This waiting period is intentional — it gives you time to reconsider whether increasing your limit is genuinely in your best interest before the change is applied.

Sometimes a short, structured break from gambling is all that is needed to reset perspective and return to a healthier relationship with play. jbajiee's time-out feature allows you to temporarily suspend your account for a defined period, without permanently closing it. During a time-out, your account balance is fully preserved, and any pending withdrawals already in progress will continue to be processed.

Available Time-Out Periods

• 24 Hours — A quick overnight reset after an unsatisfying session.
• 72 Hours (3 Days) — A weekend or short-week break to recharge.
• 7 Days — A full week away to reassess your playing habits.
• 30 Days — A month-long cooling-off period for more significant concerns.

What Happens During a Time-Out

Your account is locked from the moment the time-out is activated. You will not be able to log in to your account, make any deposits, place any bets, or claim any bonuses or promotions. All open bets placed before the time-out was activated will be settled normally in accordance with the relevant game or market rules. Promotional emails and push notifications are paused for the duration of the time-out.

Activating a Time-Out

Time-out requests can be submitted at any time by contacting our support team at [email protected]. Include "Time-Out Request" in your subject line, specify your preferred duration, and provide your registered account details for verification. Your time-out will be applied within a few hours of your verified request.

If you feel that gambling is becoming a problem for you or someone you care about, please know that help is available and seeking it is an act of courage. jbajiee's support team is available 24 hours a day, 7 days a week and is trained to handle responsible gaming concerns with empathy, discretion, and professionalism.

You can reach our support team at any time by emailing [email protected]. Please do not hesitate to describe your situation openly — everything you share with our responsible gaming team is treated in strict confidence. We will listen without judgement and work with you to identify the most appropriate protective measures for your circumstances.

What Our Support Team Can Do For You

• Apply deposit limits, time-outs, or self-exclusion at your immediate request
• Provide information about your recent account activity including spending patterns
• Remove you from all marketing and promotional communications instantly
• Refer you to professional counselling services and helplines appropriate to your situation
• Escalate your case to a senior responsible gaming officer for a more detailed review

Professional Help Organisations

For players in Bangladesh who are struggling with problem gambling, jbajiee recommends reaching out to qualified mental health and addiction counselling services. The National Mental Health Helpline in Bangladesh provides confidential support for a range of behavioural health concerns. International organisations such as Gamblers Anonymous (www.gamblersanonymous.org) and GamCare (www.gamcare.org.uk) also offer structured support programmes, online self-help resources, and peer-support communities that have helped millions of people worldwide take back control of their gambling.

jbajiee does not profit from problem gambling. We would rather lose a player to responsible self-exclusion than continue to process deposits from someone for whom gambling has become harmful. Our commercial interests are aligned with healthy, sustainable recreational gambling — and that requires every player to be playing within their means and in control of their behaviour.

Protecting minors from accessing gambling content is a responsibility shared between jbajiee and the adults in their household. While jbajiee enforces strict age verification at the point of registration, parents and guardians play a critical role in ensuring that devices used by children cannot be used to access online gambling platforms.

Steps Parents Can Take

• Use parental control software on devices accessible to children. Tools such as Net Nanny, Qustodio, or built-in parental controls on Android, iOS, and Windows can be configured to block access to gambling websites.
• Never share your jbajiee login credentials with other household members, including older teenagers. Your account is for your personal use only.
• Log out of your account after each session on any shared device. Do not allow your browser to save your jbajiee password on a shared computer or mobile phone.
• Monitor mobile payment apps such as bKash and Nagad that are linked to your jbajiee account — ensure these apps are password-protected or biometrically secured and not accessible to children.
• Talk openly with children about the risks associated with gambling and why it is an activity for adults only. Early education is one of the most effective forms of prevention.

Reporting a Minor

If you believe that a person under 18 years of age has registered or is actively using a jbajiee account, please report this to us immediately at [email protected] with the subject line "Minor Account Report". We will investigate all such reports promptly, apply an immediate account suspension pending the outcome of the investigation, and take appropriate action including permanent closure of any account belonging to a minor and forfeiture of any associated balance.